Welcome to Flowers West Heath. These Terms & Conditions are provided to inform you, as a valued customer, of your rights and responsibilities when purchasing flowers and related products for delivery across West Heath and surrounding areas via our e-commerce platform. By accessing or using our website to place an order, you agree to be bound by these terms. Please read them carefully before making any purchase.
These Terms & Conditions govern our relationship with you, the customer, and apply exclusively to all orders for flower delivery made through our online platform in West Heath and its neighbouring locations.
How to Place an Order:
Orders for fresh flowers, bouquets, arrangements, and accompanying products can be placed via our website. Once you have selected your products, simply add them to your basket and proceed to checkout. Before confirming your order, please review your selection and ensure all details, especially the recipient's delivery address and requested delivery date, are accurate.
Order Confirmation:
Upon submission, you will receive an initial acknowledgment email confirming receipt of your order. This email does not constitute acceptance of your order but indicates that we have received it for processing.
Acceptance & Contract:
Your order is considered accepted only when we send a confirmation of dispatch or a second email clearly confirming acceptance. At this point, a contract is formed between you and Flowers West Heath based on these Terms & Conditions.
Order Amendments:
We encourage you to review all order information carefully before submitting. Amendments to orders can be made by contacting us promptly after placement and before dispatch. While we will attempt to accommodate changes, we cannot guarantee amendments once the order has entered the preparation or dispatch stage.
All products are offered subject to availability. On rare occasions, certain blooms or products may not be available due to seasonal variation or events outside our control. In such circumstances, Flowers West Heath reserves the right to substitute similar products of equivalent value and quality. Any substitutions will preserve the overall theme and aesthetic of the chosen arrangement to the best of our ability.
Delivery Areas:
We provide flower delivery services within West Heath and surrounding areas. Delivery is available Monday to Saturday, excluding certain national holidays. Please check our website for specific cut-off times and serviceability for your chosen address.
Delivery Times:
While we strive to deliver orders on the specified date, we cannot guarantee exact delivery times. Deliveries will generally occur between standard business hours. For orders requiring delivery by a specific time, please notify us during checkout. We will endeavour to accommodate such requests but cannot guarantee fulfilment in all instances.
Delivery Instructions:
Please provide clear and accurate instructions to ensure successful delivery. If the recipient is unavailable, we may leave the flowers with a neighbour or in a safe place at the address, unless you specify otherwise. A delivery note will be left to inform the recipient of the attempted delivery location.
Accepted Payment Methods:
Flowers West Heath accepts payment via major UK debit and credit cards, and such other means as indicated on our website during checkout. All payments must be received in full at the time of order placement.
Secure Transactions:
Our payment process is secured using industry-standard encryption, and we do not store your debit or credit card details once the transaction is completed.
Pricing:
All prices displayed include VAT where applicable, and delivery charges will be outlined at checkout. We reserve the right to amend prices at any time, but confirmed orders will not be affected by any subsequent price changes.
Order Cancellations:
You may cancel your online order for flower delivery in West Heath provided that notice is given in writing or via phone (as specified on our website) before your order has been processed for dispatch. If the product has already entered the preparation or delivery phase, cancellation may not be possible.
Returns and Refunds:
As fresh flowers are perishable goods, once delivered, returns are generally not accepted unless the order is faulty, incorrect, or damaged upon arrival. In such rare cases, please contact us within 24 hours of receipt with photographic evidence so we can investigate and, if appropriate, offer a replacement or full/partial refund. Your statutory rights are not affected.
Non-Delivery:
If your flower order is not delivered on the agreed date and you have not been notified of a delay, please contact us within 24 hours. We will investigate and, where appropriate, offer a refund or redelivery at no extra cost.
We are committed to ensuring satisfaction with every flower delivery in West Heath. If you have a problem with an order, please contact our customer service team as soon as possible and within 48 hours of delivery, along with all relevant order details. We will investigate all complaints promptly and do our best to resolve any concerns to your satisfaction.
Flowers West Heath strives to provide flowers and services of the highest quality, but our liability to you is limited as follows:
Our maximum liability for any claim in connection with a delivered order shall not exceed the purchase price of the relevant product in question. Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other matter in respect of which it would be unlawful to exclude or restrict liability.
All content, photographs, designs, logos, trademarks, and other materials displayed on the Flowers West Heath website remain the property of Flowers West Heath or its licensors. You are permitted to view and print content for your own personal, non-commercial use in connection with placing an order, but no other rights are granted.
We are committed to protecting your privacy. Personal data collected during the order process, including delivery details and contact information, will be used solely to fulfil your order and manage your account as outlined in our current privacy policy. We do not share your information with third parties except to the extent necessary to process and deliver your order.
These Terms & Conditions, and any contractual or non-contractual obligations arising from or connected with them, are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts. Nothing in these terms affects your statutory legal rights as a consumer.
Changes to Terms:
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on our website and become effective immediately upon posting. Please review these terms regularly before placing any order.
Severability:
If any provision of these terms is found to be invalid or unenforceable, such provision will be severed to the extent necessary; the remainder of the terms will remain in full force and effect.
Assignment:
You may not assign or transfer your rights under these terms to any other person without our prior written consent. We may transfer or assign our rights or obligations under these terms without your consent.
Any formal notices concerning your order or these Terms & Conditions should be made in writing as outlined in our customer service section on the website.
Our customer care team is available to assist with all aspects of your online flower delivery in West Heath and the surrounding area. For any questions or requests regarding orders, cancellations, deliveries, or these Terms & Conditions, please refer to the contact details provided on our website. We aim to respond to all communications within 24-48 hours wherever possible.
These Terms & Conditions apply to all customers of Flowers West Heath ordering through our online platform for flower delivery throughout West Heath and adjacent areas including (but not limited to) local residential, business, and event addresses. By making a purchase, you confirm your agreement to these terms and your understanding of your customer rights in accordance with UK law.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
