Returns, Refunds & Complaints Policy – Flowers West Heath
Our Fresh Flowers Guarantee in West Heath
At Flowers West Heath, we are committed to delivering only the freshest, highest quality flowers to our valued customers throughout West Heath and nearby areas. As a trusted local florist serving both households and businesses, we stand by our Fresh Flowers Guarantee. If your flowers do not arrive in perfect, fresh condition, we promise to make it right. Please read on to understand our returns, refunds, and complaints process, designed for your complete peace of mind.
Damaged-on-Arrival Policy
We take every precaution to ensure that your floral arrangements arrive looking their best. In the unlikely event that your flowers are damaged during transit or do not meet our high standards of freshness upon delivery, please notify us on the day of arrival. When contacting us, please provide your order details along with clear photographs of the issue. This helps us quickly assess the situation and provide the most suitable resolution.
Freshness Window
Our fresh flowers are guaranteed to remain vibrant and beautiful for a minimum of five days from the date of delivery, provided they are cared for according to the instructions supplied with your arrangement. Should your flowers wilt or deteriorate within this five-day window—despite following our recommended care—please reach out to us promptly so we can offer a solution.
Refund and Replacement Options
If your order meets the criteria for refund or replacement, Flowers West Heath offers two flexible options:
- Replacement: We can arrange for a fresh bouquet to be delivered to your chosen address at no extra cost.
- Refund: If preferred, we can process a full or partial refund, depending on the nature of the issue and at our discretion.
In both cases, claims should be made within 48 hours of delivery. We may request further details or images to verify the claim and ensure we maintain our high quality standards for all our customers in West Heath and the surrounding community.
Submitting a Complaint
Your satisfaction is extremely important to us. If you would like to make a complaint regarding your order or any aspect of our service, please contact us with your order reference and a description of your concern. Our customer care team will review your complaint and respond as quickly as possible, typically within two working days. We aim to resolve all issues promptly and to your satisfaction, reaffirming our position as a trusted West Heath florist.
Proudly Serving West Heath
Flowers West Heath is dedicated to providing fresh, beautiful flowers and outstanding customer service to our local community. Whether you are ordering for your home, business, or a special occasion, you can rely on our expertise and our Fresh Flowers Guarantee for every delivery in West Heath and nearby areas.
Your trust means everything to us, and if ever your experience falls short of expectations, please let us know so we can make it right. Thank you for choosing Flowers West Heath – your local florist for freshness and quality.
